Privacy Policy

Effective Date: 26/08/2025 

Last Updated: 26/08/2025

1. Introduction

This Privacy Policy explains how HATCH A HOME LTD (HATCH) (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our app and website. 

We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using HATCH, you agree to this Privacy Policy. If you do not agree, you must stop using the platform.

2. Who We Are

HATCH A HOME (HATCH) is a Limited Company registered in England & Wales under company number 16593455.

 Our registered address is: 7 Herbert Street, Hemel Hempstead, Hertfordshire, HP2 5HP.

 Our Data Protection Officer can be contacted at: hello@hatchahome.com

3. Data We Collect

We may collect the following personal data when you use HATCH:

Information You Provide:

Full name, age, gender, and profile details

Photos, videos, and other content you upload

Email address, phone number, and verification documents

Housing preferences and lifestyle information

Payment details (if using paid features)

Information We Collect Automatically:

Device information (model, operating system, browser)

Log data (IP address, access times, pages visited)

Location data (if you enable location services)

Verification Data: Email address, phone number, face identification, social media links, Identity documents (passport, driving licence)

Background check information (where applicable)

4. How We Use Your Data

We process your data for the following purposes:

Creating and managing your account

Matching you with potential housemates or listings

Facilitating communication between users

Processing payments and subscriptions

Improving and personalising our services

Ensuring platform safety and preventing fraud

Complying with legal obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

Contract – to provide our services to you.

Consent – for optional features like marketing emails.

Legitimate interests – to improve our platform and user safety.

Legal obligation – to comply with applicable laws.

6. Sharing Your Data

We may share your data with:

Other users (limited to what is necessary for matching)

Service providers (hosting, payment processors, verification services)

Law enforcement or regulatory bodies (where legally required)

Business partners (with your consent)

We do not sell your personal data.

7. Data Retention

We keep your personal data only for as long as necessary:

Account data – until you delete your account

Transaction data – retained for 6 years for tax/accounting purposes.

Verification data – deleted after account closure.

8. Your Rights

Under UK GDPR, you have the right to:

Access a copy of your personal data

Correct inaccuracies in your data

Request deletion of your data

Restrict or object to processing

Port your data to another provider

Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at: hello@hatchahome.com

9. Security

We use industry-standard encryption and security measures to protect your data. 

However, no online service can be 100% secure, and you use HATCH at your own risk.

10. International Data Transfers

If we transfer your data outside the UK, we will ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA).

11. Cookies

We use cookies and similar tracking technologies to:

Remember your preferences

Analyse usage

Improve the platform

You can manage cookies in your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted in-app and on our website with an updated date.

13. Contact Us

📧 Email: hello@hatchahome.com 